Card Retrieval Support
Our foundational service for customers whose card has been retained by an ATM. We handle direct communication with your bank's card services department, navigate their recovery protocols on your behalf, and maintain consistent follow-up until resolution is achieved.
This service covers standard retention cases where the card was captured due to PIN errors, expiration issues, or routine security holds. Most cases reach resolution within five to seven working days.
Banking Dispute Resolution
For situations involving contested transactions, incorrect ATM dispenses, or fee disputes related to card retention events. We compile supporting documentation, draft formal complaint letters, and represent your position in communications with bank dispute departments.
Includes preparation of evidence files, timeline documentation, and escalation to financial ombudsman services where appropriate. Particularly suited for cases involving monetary loss beyond the retained card itself.
Expedited Recovery Service
Priority handling for urgent situations where standard timeframes create significant hardship. Ideal for travellers stranded without payment methods, individuals depending on imminent payments, or circumstances requiring weekend or after-hours attention.
Includes same-day initial contact with banking institutions, escalation to supervisor-level staff, and dedicated adviser availability outside normal business hours. Target resolution within 48 to 72 hours where bank policies permit.
Initial Consultation
A preliminary review of your situation to determine the most appropriate course of action. During this consultation, we assess the specifics of your card retention, identify potential complicating factors, and recommend a service pathway.
Particularly valuable for complex cases, unusual circumstances, or individuals uncertain about their rights and options. Consultation fee applies toward any subsequent service if you proceed within 14 days.
Documentation Assistance
Standalone support for preparing formal correspondence with your bank. We draft professionally worded letters, compile supporting evidence into organised submissions, and ensure all necessary reference numbers and account details are correctly formatted.
Suitable for individuals who prefer to handle bank communications themselves but want expert assistance with documentation quality. Includes one round of revisions based on your feedback.
Extended Support Package
Comprehensive coverage for individuals experiencing multiple banking issues or anticipating potential complications. This package provides 90 days of access to our advisory team for guidance on card-related matters, including any new incidents that arise during the coverage period.
Includes unlimited email consultations, priority response times, and up to three active case files managed simultaneously. Recommended for frequent travellers or those with complex banking arrangements.