Terms of Use

Last updated: November 2024

Agreement to Terms

By accessing or using the Sostaritro website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access our website or use our services.

Description of Services

Sostaritro provides advisory and liaison services related to ATM card retention and banking disputes. Our services include:

• Guidance and support for card retrieval processes
• Communication with banking institutions on behalf of clients
• Documentation preparation and review
• Dispute resolution assistance

We are not a bank, financial institution, or legal practice. We do not provide legal advice and cannot guarantee specific outcomes.

Service Limitations

Our services are advisory in nature. Resolution of card retention issues and banking disputes depends on:

• Individual banking institution policies and procedures
• The specific circumstances of each case
• Regulatory requirements and constraints
• Timely provision of accurate information by the client

We cannot guarantee card recovery, dispute outcomes, or specific timeframes as these are determined by third parties.

Client Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your situation
• Respond promptly to requests for additional information
• Not provide false or misleading information
• Inform us of any changes relevant to your case
• Authorise us to communicate with relevant institutions on your behalf

Fees and Payment

Service fees are as stated on our Services page and are payable upon engagement. Key payment terms:

• All fees are quoted in British Pounds Sterling (GBP)
• Payment is required before we commence work on your case
• Fees are non-refundable once service delivery has begun
• Additional services beyond the initial scope may incur further charges

Cancellation and Refunds

You may cancel your service engagement in writing at any time. Refund eligibility depends on the stage of service delivery:

• Before work commences: Full refund minus administrative costs
• After work has commenced: Partial refund at our discretion based on work completed
• After substantial completion: No refund

Cancellation requests should be sent to [email protected].

Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of Sostaritro or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

Website Use

When using our website, you agree not to:

• Use the website in any way that violates applicable laws
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Transmit any malicious code or harmful content
• Collect information about other users without consent
• Use automated systems to access the website without permission

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will meet your specific requirements
• The website will be uninterrupted or error-free
• Any particular outcome will be achieved
• Information on the website is complete or accurate at all times

Limitation of Liability

To the maximum extent permitted by law, Sostaritro shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Decisions made by banking institutions
• Delays or failures caused by third parties

Our total liability shall not exceed the fees paid for the relevant service.

Indemnification

You agree to indemnify and hold harmless Sostaritro, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms of Use
• Your provision of false or misleading information
• Your violation of any third-party rights

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of these external sites. Links do not constitute endorsement of third-party content.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised terms.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Sostaritro regarding the use of our services.

Contact Information

For questions about these Terms of Use, please contact us:

Sostaritro
47 Commerce Street
London EC2A 3QP
[email protected]